Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
What if I have a question about a specific product?
Please email us by email@example.com with any product questions.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us by firstname.lastname@example.org
When will the goods be shipped?
All orders are shipped within 24 to 48 hours of you placing the order depending on your location and fastest available service.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. except for some force majeure fator. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How can I check the shipping status?
All orders are shipped with the tracking number so you can track it. you can track the delivery status through professional express website.
What is the cause of the delay in delivery?
Packages may be faced with delays beyond our control such as customs or postal delays. And some force majeure fator, such as natural disaster,Government ban etc.
Return and Exchange
Can I return my product?
Our goal is to make sure you're completely satisfied with every purchase. But if you do need to return an order, we’re happy to help. Please return it for exchange or refund within 15 days of receiving your package. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
What are the terms of return?
All items must be returned in their original condition. Gift cards ,Special offers, free products or gifts cannot be returned.
What are the refund terms?
1. There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days of receiving your package.
2. Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to start a return or exchange?
1.Email your request to email@example.com with your reason for return or exchange.
2. Return or exchange instructions will be replied once receive your request.
3. Ship your item to the designated address and give us the documents related to the return or exchange following our return or exchange instructions.
4.Once the package is received your return will be completed.
5.If you need to exchange, base on your requirements, we will send you the new products once your return is received and inspected.
Who bears the freight for return or exchange?
You will be responsible for paying for your own shipping costs for returning or exchanging your item if not due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return or exchange shipping will be deducted from your refund.
Can I cancel my order?
If your order has not already been shipped, we can cancel it. To do so, please contact us immediately by firstname.lastname@example.org. If your order has already been shipped we will be unable to cancel it.
How to use coupon code?
1.Enter the discount code input box and tap your discount name.
Notice: If you want to remove the discount code from the input box, then tap the X button.
How can I check the order status?
Please contact our customer service team by email@example.com.Keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.
What are the advantages of registering?
Becoming a registered Hourseat user offers you a number of benefits to make shopping with us faster, easier, and more intuitive:
Save your billing, shipping and credit card information for faster checkout.
Review the shipping status of your orders at any time, 24 hours a day.
With your permission, we'll send you news about our latest sales, new products, and features.
You can register now or register when you place an order. You do not need to be a registered user to shop our site.
Can I apply more than one coupon to my order?
We accept only one coupon code per order, offers cannot be combined.
You can contact us at any time via our contact form or email us directly by firstname.lastname@example.org. We will be happy to assist you.